The Refusal-Proof Guarantee
60 days. Send a photo. Full refund. Keep it.
That is the whole policy. If it doesn't work in your house, send us a photo or a short video and we refund you in full. You don't post anything back.
What it is, in one paragraph
You have sixty days from delivery. If the thing doesn't fit, doesn't suit your animal, or doesn't do what this website said it does, send us a photograph of it — or a short video, if that shows it better — and we refund the full amount you paid. There is no return shipment. You keep the item or dispose of it as you see fit. One per household.
Why we do it this way
Because the usual version isn't a guarantee, it's a deterrent. Repack the box, print the label, get to the post office, wait for it to be inspected, wait again for the refund. Most people don't bother — and the companies that write those policies know that.
We opened this year. We have no decade of reviews to point at, so this is the only track record we can offer you, and it only means something if it costs us something. It does.
What we ask of you
One photo, or a short video. Not as an obstacle — because it is the only way we find out where our own pages are wrong. If a size chart is off, or a pump is louder than we said, that photo is how the page gets fixed for the next person. Tell us what went wrong in a line or two if you can bear it.
The limits, stated plainly
| Question | Answer |
|---|---|
| How long | 60 days from the day it arrives. |
| What proof | A photo, or a short video. Your choice. |
| How much back | The full amount you paid. |
| Do I post it back | No. No return shipment, ever. |
| Gifts | Gift orders placed 1 October–15 December: the 60 days start on 25 December. Either the giver or the recipient can send the photo; the refund goes to the card that paid. |
| How many times | One per household. |
| Does it cover every product | Yes. Every product we sell, at every price, on identical terms. |
What it does not cover
It is a refund, not a warranty against the world. It does not cover an item that has been used for something it was never sold to do, and it does not cover a second unit after the first refund — that's what "one per household" means. It is not a substitute for veterinary advice: if something is wrong with your animal, that is a conversation with your vet and not with us.
How to use it
Email support@astraneuraltech.com with the photo or video attached, and your order number if you have it to hand. That address reaches us and is the fastest route. Refunds go back to the card you paid with.